A clear refund policy for digital software.

1. Refund eligibility

WELCAD LIMITED provides a 30-calendar-day refund window for the initial purchase of a Clients Finder subscription, measured from the date the initial payment is successfully captured.

To qualify, the request must be made within the 30-day window and the account must not have been used in a manner that reasonably indicates substantial or abusive consumption of the service. This includes deliberate abuse, fraud, resale of access, or attempts to obtain repeated refunds while retaining product access.

Where a refund is approved, the applicable subscription access may be cancelled or deactivated so that the refunded product is no longer used.

2. Renewals and cancellation

Monthly subscriptions renew monthly until cancelled. Yearly subscriptions renew annually when the renewal feature remains active. You may cancel a recurring subscription before the next renewal date through the account/billing controls provided to you or by contacting support.

For an unwanted renewal charge, contact us promptly and preferably within 3 calendar days of the charge. We will review the request based on usage, timing, payment status and the circumstances of the renewal. A renewal refund is not automatic, but we will assess legitimate requests fairly.

Cancellation stops future renewal. Unless a refund is approved under this policy or required by applicable law, cancellation does not automatically create a refund for time already billed.

3. How to request a refund

1. Email clients@clientsfinder.co.
2. Use the subject line Refund Request — Clients Finder.
3. Include the customer email used for the purchase, order/payment reference if available, purchase date, plan (monthly or yearly), and a short explanation.

We may request reasonable information needed to verify the purchase and prevent fraudulent refund activity.

4. Processing

Approved refunds are initiated by WELCAD LIMITED and returned through the original payment method where supported. Card, bank and wallet providers may take additional time to post the funds after the refund is submitted.

Payment processing may be provided by Airwallex for WELCAD LIMITED. Airwallex’s documentation states that refunds generally return to the same payment instrument used for the original payment, subject to payment-method and payment-status conditions.

5. Exceptions

Nothing in this policy is intended to remove rights that cannot legally be excluded or limited under applicable law. We may also refuse a refund where required by law, where the payment is already involved in a chargeback/dispute process, or where the request involves fraud or abuse.

6. Contact

WELCAD LIMITED
UNIT B, 3/F., KAI WAN HOUSE, 146 TUNG CHOI STREET, MONGKOK, KOWLOON, HONG KONG
clients@clientsfinder.co